Frequently Asked Questions

Q. I want to change my registered API Key.
A. You can re-register your OpenAI API KEY through the Re-Registration API KEY menu in Mypage.
Q. I am currently using the PAYG plan, can I switch to a subscription plan?
A. Unfortunately, due to the issue of handling remaining credits, it is not possible to switch to another plan after account registration. You can use a different plan by re-registering with a new email. Conversely, switching from the Subscription plan to PAYG is also difficult due to the issue of handling the remaining period. However, users on the Subscription plan can upgrade from BASIC to PLUS through the Upgrade Plan menu in Mypage.
Q. How can I control the emotional range of the generated audio?
A. There is no direct mechanism to control the emotional output of the audio generated. Certain factors like capitalization or grammar may influence the output audio but our internal tests with these have yielded mixed results. The AI generates voice based on the context, punctuation, and case of the text. Even the same sentence may yield different results each time it is converted. To achieve better results, it is recommended to provide various contextual cues, punctuation, and capitalization.
Q. Can I create a custom copy of my own voice?
A. No, this is not something we support currently. We are developing a system to train and map your voice, which will be available in an upcoming upgrade.
Q. How much service can I use with 1 Credit?
A. The 1 Credit provided as a welcome gesture for PAYG registration allows you to experience our service. 1 Credit can convert approximately 3,333 characters into speech. Considering an A4 page with 12pt font contains about 2,000 characters, 1 Credit can convert about 1.5 pages of A4 text into speech.
Q. How is the OpenAI API KEY managed?
A. The API KEY registered by Subscription users is securely stored on our server using SHA-256 encryption, which is the encryption method used by Bitcoin and online banking systems.. It can only be decrypted with the Activation password registered by the user during API KEY registration. The Activation password is not collected or stored on our server, so users must remember the Activation password to use the service.
Q. What are Tokens? How are they calculated and where are they used?
A. Tokens are the smallest units of meaning for a language model. They are used to calculate the cost of processing text in AI applications. Each token can be as short as one character or as long as one word. For example, the word "hello" is considered one token, while the sentence "Hello, world!" is considered four tokens.
Tokens are used in various AI applications, including text generation and translation. In the context of our service, tokens are used to measure the usage of the AI's capabilities, particularly for AI-powered translations. The number of tokens consumed depends on the length and complexity of the text being processed.
The calculation of tokens can vary based on the specific language model and the text input. For instance, one word may sometimes count as one token, and other times as multiple tokens, depending on the context and structure of the text.
In summary, tokens help manage and measure the cost and usage of AI services by breaking down text into manageable units for processing.